We adhering to the service concept
Respect customers, understand customers, continue to provide products and services that exceed customer expectations, and make customer a permanent partner client. From design plan to equipment selection, from capacity optimization to repair and maintenance, we have professional project managers follow up the whole process to provide you with technical support and avoid risks
Before Sale Service
- When customer inquiry, we will help customer analyze plan. So that making quotation strictly according to customers' specific requirements.
- When sign contract we will adjust the terms of the contract according to the customer's requirements, and the customer's interests are guaranteed.
- We shall strictly arrange production based on signed contract and guarantee the delivery time according to contract.
- For every order, we will provide photos and prepare related documents after finish production.
- Provide international express to send original documents.
After Sale Service
- We ensure that the product is guaranteed for 1 year with an excellent service attitude; during the warranty period, ensure the normal use of the equipment, provide free spare parts and maintenance services, and lifetime services after the end of the warranty period.
- Our after-sale service team will provide fast reply all questions from our customers on line or by email/phone call all time 24h.
- For Installation or maintenance problems. We will provide manuals along with products. Please operate according to manuals. If any question, please contact us in time. Our factory is responsible for any problems if it is caused by our reasons. We will provide customer worry-free after-sales.
Customer Training
We will provide you with detailed explanations of product performance, operating specifications, maintenance common sense, etc., to ensure that the equipment maintains a good working condition and exerts its work efficiency
